Miller Insurance modernises service delivery with Network-as-a-Service from Qolcom

Chartered insurance broker Miller Insurance wanted to stay competitive in a fast-changing market while keeping costs in check. Qolcom Network as-a-Service infrastructure helped Miller Insurance improve provisioning and cost management and manage all network operations from a single pane of glass.

Miller Insurance needed to accelerate the performance of its IT network, with robust security capabilities to service mobility and hybrid work and comply with financial service regulation.
The insurance broker was seeking a network solution to deliver 100% uptime across its 6 branches, on a pay-as-you-grow model.

The Solution

Qolcom delivered a scalable Network-as-a-Service solution with 24/7 proactive monitoring, management and support, offering Miller Insurance the predictable financial cost model, with an always-on Qolcom Service Desk.

All operations are managed through our Qolcom Vision, a single dashboard control centre, to monitor and control network access and protocols. It is integrated with HPE Aruba Central and HPE Aruba Clearpass to manage branches, remote and data centres from a single dashboard, with AI-driven insights, visualisations and edge-to-cloud security.

The Results

The redesigned networking solution accelerated Miller Insurance digital transformation, allowing them to launch new digitally-first services.

Qolcom Vision, integrating all network tools and platforms and using predictive AI to prevent interruptions, significantly reduced IT workloads, with 45% less time spent on day-to-day network management.

“Qolcom brought us Vision: an API driven services dashboard that gives us early warning signals using configured KPI’s and thresholds, meaning that we are better informed and can avoid service incidents occurring” — Gary Williams, Head of IT Operations Miller Insurance

Complementary to Vision, our team of experts are always there in case of any unexpected issues. “We rest assured that there is a dedicated team of experts behind us, guaranteeing high levels of service and solutions that give our business a competitive edge”, continued Gary Williams, Head of IT Operations Miller Insurance

In terms of sustainability, Aruba OS-CX switches allowed for 10% yearly energy savings, contributing to Miller Insurance’s emission reduction target.

The Network-as-a-Service solution served as a catalyst for advancing AI-driven insurance services, positioning Miller Insurance as a leader within their industry.

According to a recent whitepaper, by 2030, NaaS will be the go-to option for 90% of enterprises. Talk to one of our experts to learn how to modernise your network infrastructure with Qolcom NaaS solution.